Vaulnox

Cryptocurrency self-custody · institutional treasury

Every inbound call, routed to the right desk.

Vaulnox handles self-custody for individuals and institutions. We built and deployed a custom AI receptionist that answers every inbound call and routes the caller to the right department. Instantly.

The problem

Vaulnox sits at the serious end of crypto custody. Their clients range from private investors moving real wealth onto self-custody infrastructure to institutional treasuries that demand bank-grade security. Every inbound call carries weight. At this end of the market, a missed call or a misrouted one burns trust before the relationship even starts.

The team needed a front door that could pick up on the first ring, figure out what the caller actually needed (new account, existing-client support, institutional treasury, partnership inquiry), and route them to the right desk without a human triaging in the middle.

What we deployed

We built a custom AI receptionist around Vaulnox's actual departments. The agent identifies the caller's intent in the first 20 seconds (new account, support, institutional inquiry, partnerships) and routes the call to the right team member, queues for the right department, or captures full caller context for follow-up if no one's reachable.

Every call drops a clean summary plus a full transcript into the team's tools. A partner picking up an institutional handoff has the context already, instead of starting from "what was this about?"

The whole integration was scoped, built, deployed, and live in 3 days. As with every Aevon engagement, Vaulnox spent zero upfront. We covered the build and the first two weeks of operation ourselves.

Want one of these running in your business?

Every Aevon integration is custom-built. One 15-min call, and we'll tell you exactly what we'd deploy for you.

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